Have you ever wondered how our crews go about repairing major damage to our system? If so, you're
not alone. Often times members become angry when a neighbor gets power restored before they do
and don't understand why they should have to wait.
Though frustrating, there is a method to our madness. Our goal is to restore power as quickly as
possible to as many as possible. In order to achieve this, we use a three tiered system of repairs.
When a major outage occurs, we immediately begin receiving calls from our members. Each outage
report is logged into our computer system and tracked. When this information is matched up with the
information from our electrical grid monitoring system, we are then able to determine where the most
severe damage has occurred and prioritize repairs.
If you are ever caught in an outage, here is what you should do:
Call your Electric Co-op to report the outage. Be sure to have your account number or map location
number ready, which can be found on your billing statement. Once we receive your report, your
location is logged into our computer system for repair.
Please be patient if the lines are busy. During major outages, our telephone lines are overloaded with
members calling to report their situation. We never take the phones off of the hook, and answer calls
24 hours a day. All calls are answered in the order they are received.
If you have special needs that require electricity for your well being, for example life support systems,
please notify us of your circumstance either prior to or immediately following an outage. We will
register this information with our dispatch department and mark your account for priority repairs.
Tune into a local radio station and Shadetreecarshow.com for
Keep a supply of blankets, flashlights, candles, spare batteries, snacks and a radio for severe weather
Keeping your freezer closed will preserve its contents for 24-48 hours, depending on how much food is
stored and the size of the unit.
Wrap blankets around your refrigerator or freezer to keep food cold.
In cold weather, close doors, windows, and curtains to save heat. Select one room to occupy and make
sure it is properly ventilated. Use blankets to insulate your windows. Also, keep some non-perishable
food and drink items available for extended outage situations such as ice storms.
KEEP AWAY FROM DOWNED POWER LINES! Downed lines are not insulated with protective
coating. These lines could be live and cause serious injury or death if touched or approached. Do not
attempt to repair the line. Instead, wait for an Electric Co-op crew to arrive and make repairs.
TO REPORT A POWER OUTAGE: CALL 1-800-364-5732 or 918-772-2526
Restoring Power, Who should be first?---- At LREC we have a list of priorities that we use to determine the best way to restore power after an outage. If it is a localized interruption, like a downed line or pole, the priority is easy; send out a crew and fix it. But if we get a widespread outage from a storm or other causes, we have to take it step by step. For example, if we restore lines going to your home before we repair substations and main lines, you still won’t have power, and we have to come back to test the lines before actually hooking you up. By restoring power from the distribution points down, we can actually restore your power faster.
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